Refund policy

REFUND & RETURN POLICY

At Luvoe Lips, your satisfaction is our priority. We stand behind the quality of every order.

Eligible Refunds
We accept refund requests for the following reasons:

• You received a damaged or defective item
• You received the wrong item or wrong shade

To request a refund, email us at LuvoeLips@gmail.com within 7 days of delivery with your order number and a clear photo of the issue. We will review your request and respond within 2 business days.

Non-Eligible Refunds
We do not accept returns or refunds for change of mind, incorrect shade selection, or orders that have already been delivered without issue. As a hygiene product, opened lip oils cannot be returned.

Resolution
Approved refund requests will be resolved with either a full refund to your original payment method or a replacement item sent at no charge, at our discretion.